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Why are Xero invoices not coming through for some employees?

When I finalise my pay, most of the invoices are coming through to Xero automatically, but for one or two employees the invoices are not created. Why is this?

Robert Owen Answered

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This is often caused by the merging of contacts in Xero.

The contact for the employee that is used by FlexiTime has a contact code associated with it, and it is this number which FlexiTime uses to tell Xero which contact to post the invoice to.

When merging contacts in Xero, none of the to-be-archived contact's details are copied to the remaining contact. Only transactions are moved across. Because  Xero will not let FlexiTime post invoices to an archived contact, if the archived contact is the one with the contact code that FlexiTime uses, the posting will fail.

The solution is to restore the archived contact, then re-merge, ensuring the previously archived contact (with the contact code) is the one that is retained.

Robert Owen 0 votes
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At the 2013 Xero conference it was indicated that fixing this issue is high on the list of the API developers at Xero so hopefully this problem will be resolved soon.

Robert Owen 0 votes
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